We often see urgent needs within 24 hours. If you’re in crisis, call 911 or 988 right away.
We often see urgent needs within 24 hours. If you’re in crisis, call 911 or 988 right away.
Welcome to Lumera Healthcare LLC (“Lumera Healthcare,” “Lumera,” “we,” “us,” or “our”).
These Terms of Use (“Terms”) govern your access to and use of our website, www.lumerahealthcare.com, including associated webpages, online appointment scheduling, patient intake forms, digital applications, educational materials, communication tools, and other online services that link to these Terms (collectively, the “Website” or “Digital Services”).
By accessing or using our Website, you acknowledge these Terms. Where affirmative agreement is required, we may ask you to accept them through a checkbox or another appropriate consent mechanism.
If you do not agree with these Terms, please discontinue use of the Website.
Certain clinical services, patient portals, telehealth platforms, and other healthcare services may be governed by additional agreements, notices, and informed consent requirements.
2. About Lumera Healthcare
Lumera Healthcare LLC is an outpatient behavioral and mental healthcare provider serving individuals and families in Kentucky.
Our services may include:
Services, locations, providers, eligibility requirements, and treatment availability may change.
Information presented on the Website is intended for general educational, informational, and administrative purposes.
3. No Medical Advice or Provider–Patient Relationship
Information on this Website does not constitute medical advice, diagnosis, or treatment and should not replace consultation with a qualified healthcare professional.
Using this Website, submitting an inquiry, requesting an appointment, or completing an online intake form does not, by itself, establish a provider–patient relationship.
A provider–patient relationship is established through appropriate clinical acceptance, evaluation, and provision of professional healthcare services.
Treatment recommendations, eligibility, and care decisions are made by qualified healthcare professionals based on individual clinical circumstances.
Medical Emergencies: This Website is not intended for emergency communications or crisis intervention. If you are experiencing a medical emergency, call 911 or visit the nearest emergency department. For suicide or mental health crisis support in the United States, call or text 988.
4. Eligibility and Use by Minors
Our Website may be accessed by adults, parents, legal guardians, caregivers, referring professionals, and individuals seeking healthcare information.
Lumera provides certain healthcare services to children and adolescents.
Parents or legal guardians should supervise minors’ use of the Website when appropriate.
Information submitted on behalf of a minor must comply with applicable Kentucky and federal laws regarding parental authority, healthcare consent, confidentiality, and minors’ rights.
Nothing in these Terms limits the legal rights of minors to access or consent to healthcare services where permitted by law.
5. Online Appointments, Registration, and Patient Intake
Lumera may offer digital tools that allow users to:
By using these services, users agree to provide information that is accurate and complete to the best of their knowledge.
Submission of an appointment request does not guarantee appointment availability, acceptance as a patient, insurance coverage, or access to a particular provider or service.
Lumera may contact users to verify submitted information, determine eligibility, coordinate care, or complete administrative requirements.
Information submitted through designated patient intake and healthcare applications will be handled according to applicable privacy and security requirements.
6. Digital Applications and Technology Services
Lumera Healthcare LLC may provide access to digital applications, patient registration systems, appointment scheduling tools, secure intake forms, communication platforms, and other technology-enabled services developed internally or provided by authorized third-party vendors.
These may include HIPAA-compliant intake applications, Lumera-developed appointment scheduling systems, cloud-hosted applications, patient communication systems, and other approved healthcare technology solutions.
Digital Services may be introduced, modified, or discontinued periodically.
Lumera uses administrative, technical, and physical safeguards designed to protect information processed through its healthcare applications, consistent with applicable laws and regulatory requirements.
Where required, Lumera enters into appropriate agreements with technology service providers, including Business Associate Agreements under HIPAA.
Certain Digital Services may have additional terms, privacy notices, or consent requirements.
7. Telehealth and Virtual Healthcare Services
Lumera may offer telehealth services where clinically appropriate and legally permitted.
Telehealth services may require separate informed consent, identity verification, patient location verification, and compliance with applicable professional licensing and clinical requirements.
Availability of telehealth services may depend on:
Lumera does not guarantee that all healthcare services can be delivered remotely.
Patients should follow instructions provided by their care team if a telehealth session is interrupted.
8. Privacy, HIPAA, and Confidentiality
Lumera is committed to protecting the privacy and confidentiality of patient information.
Our collection, use, storage, and disclosure of personal information and protected health information (PHI) are governed by applicable federal and state laws, including HIPAA and, where applicable, 42 CFR Part 2.
Our information practices are described in our:
The Notice of Privacy Practices describes how protected health information may be used and disclosed, as well as applicable patient rights.
The Website Privacy Policy describes additional practices involving Website visitors, cookies, analytics, and other digital interactions.
These Terms do not replace or limit any privacy rights or protections established under applicable law.
Users should submit sensitive health information only through designated secure forms, patient portals, or other communication channels approved by Lumera.
9. Electronic Communications and SMS Text Messaging
Lumera may communicate with patients, prospective patients, and authorized representatives through telephone, email, SMS text messaging, patient portals, and other approved communication methods.
Communications may include appointment reminders, scheduling updates, registration instructions, care coordination, service-related notifications, and other authorized healthcare communications.
9.1 SMS Consent and Enrollment
Where SMS consent is required, Lumera obtains affirmative consent through an unchecked checkbox on Website forms or patient registration forms, or through another legally valid documented consent process, including recorded telephone interactions where permitted.
Website and registration checkboxes used to obtain SMS consent are not preselected.
The proposed checkbox disclosure is:
“☐ I agree to receive SMS text messages from Lumera Healthcare LLC regarding appointments, scheduling, registration, and other healthcare-related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Consent is not a condition of receiving treatment. I acknowledge the Privacy Policy and Terms of Use located on lumerahealthcare.com”
9.2 Opt-Out and Communication Preferences
Recipients may reply STOP to discontinue applicable SMS messages and HELP for assistance, where supported.
Lumera will honor applicable opt-out requests and communication preferences in accordance with law.
Opting out of optional SMS communications does not prevent Lumera from providing legally required notices or communicating through other permitted channels.
9.3 Marketing Communications
Consent to receive appointment reminders or healthcare-related text messages does not automatically constitute consent to receive promotional or marketing communications.
Where required, Lumera will obtain separate consent for marketing-related SMS communications.
Marketing communications involving protected health information will comply with applicable HIPAA authorization requirements.
9.4 Mobile Information and Third-Party Sharing
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for those purposes.
Lumera may use authorized service providers to facilitate communications on its behalf, subject to applicable contractual, privacy, and security safeguards.
10. Cookies, Website Analytics, and Online Advertising
Lumera may use cookies, analytics technologies, and other tools to improve Website functionality, understand visitor engagement, measure Website performance, and evaluate advertising effectiveness.
These technologies may collect information such as device characteristics, browser information, Website navigation patterns, and referral sources.
Lumera may conduct online advertising campaigns and provide general educational or service-related information to Website visitors.
Any collection, use, or disclosure of information through analytics and advertising technologies will be subject to applicable privacy laws, including HIPAA where applicable.
Lumera will not disclose protected health information to advertising platforms for purposes prohibited by law.
Where required, Lumera will provide additional notices, choices, or consent mechanisms.
For further details, please review our Website Privacy Policy.
11. Educational Content and Treatment Information
Our Website may contain educational information about mental health conditions, psychiatric medications, addiction treatment, psychotherapy, TMS, Spravato, and other healthcare services.
This information is intended for general education and awareness.
It is not intended to replace individualized clinical evaluation or professional medical advice.
Treatment results vary, and Lumera does not guarantee specific clinical outcomes.
Information about treatment benefits, clinical research, patient experiences, or outcomes should not be interpreted as a promise of results.
Lumera may update, modify, or remove educational content as needed.
12. Insurance, Billing, and Payment Information
Information concerning accepted insurance plans, healthcare benefits, payment options, pricing, and financial arrangements is provided for general informational purposes.
Acceptance of an insurance plan does not guarantee coverage or payment for a particular service.
Coverage may depend on eligibility, medical necessity, prior authorization, plan benefits, provider participation, and other requirements.
Patients may be responsible for applicable copayments, deductibles, coinsurance, or other permitted financial obligations.
Self-pay services, payment plans, and other financial arrangements may be subject to separate written agreements.
Nothing in these Terms overrides applicable insurance contracts, government healthcare program requirements, or patient financial protections.
13. Patient Testimonials, Reviews, and Feedback
Lumera may publish patient testimonials, reviews, educational stories, or other feedback where legally permitted and appropriately authorized.
Patient experiences are individual and do not guarantee similar results for others.
Lumera will obtain applicable authorizations before using protected health information in testimonials or promotional materials.
Users should avoid disclosing sensitive medical information in public Website comments, reviews, or social media interactions.
Lumera may moderate or remove inappropriate content submitted through Website features it controls, consistent with applicable law.
14. Acceptable Use of the Website
Users agree not to:
Lumera reserves the right to restrict access to Website features when reasonably necessary for security, legal compliance, or operational integrity.
15. Intellectual Property
Unless otherwise indicated, Website content, including text, graphics, logos, branding, videos, educational materials, software, and original digital resources, is owned by Lumera Healthcare LLC or used under appropriate authorization.
The Lumera Healthcare name, logos, and related branding may not be used without prior written authorization in a manner suggesting endorsement, sponsorship, or affiliation.
Users may access and print Website materials for lawful personal, noncommercial purposes, subject to applicable copyright laws.
No other intellectual property rights are granted except as expressly stated or permitted by law.
16. Third-Party Websites and Service Providers
Our Website may contain links to third-party websites, patient platforms, payment services, intake systems, and other external resources.
These services may be governed by separate terms of use and privacy policies.
Lumera is not responsible for the content, availability, or independent practices of third-party websites that it does not control.
Where third-party service providers process protected health information on Lumera’s behalf, Lumera will address applicable HIPAA, privacy, security, and contractual requirements.
17. Website Availability and Security
Lumera endeavors to maintain a reliable and secure Website but does not guarantee uninterrupted availability, error-free operation, or compatibility with every device or browser.
Website features may be modified, suspended, or discontinued for maintenance, security, operational, or other legitimate reasons.
Users are responsible for maintaining reasonable security over their devices, passwords, and account credentials.
Suspected Website security concerns should be reported through Lumera’s designated contact channels.
18. Disclaimer of Warranties
To the extent permitted by applicable law, the Website and its general informational content are provided on an “as is” and “as available” basis.
Lumera makes no guarantee that Website information will always be complete, current, or free from technical errors.
Nothing in these Terms limits Lumera’s professional healthcare obligations, applicable standards of care, or legal responsibilities to patients.
19. Limitation of Liability
To the extent permitted by applicable law, Lumera Healthcare LLC will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of or inability to use the general informational or administrative features of the Website.
This limitation does not apply where prohibited by law and does not waive or restrict rights relating to professional negligence, patient safety, privacy violations, or other non-waivable legal obligations.
20. Changes to These Terms
Lumera may update these Terms periodically to reflect changes in Website functionality, healthcare services, technology, operational practices, or applicable laws.
Updated Terms will be posted on this page with a revised effective or last-updated date.
Continued use of the Website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
Additional notice or affirmative acceptance may be requested when required.
21. Governing Law
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles, except where federal law or other mandatory legal requirements control.
Disputes arising from Website use will be handled in accordance with applicable law and jurisdictional requirements.
Nothing in these Terms restricts a patient’s right to file a complaint with a regulatory authority or exercise rights protected by law.
22. Contact Information
For questions regarding these Terms, Website functionality, or general administrative matters, please contact:
Lumera Healthcare LLC
Website: www.lumerahealthcare.com
Email: [email protected]
Telephone: 270-310-9200
Mailing Address: 1640 McCracken Blvd. Paducah, KY, 42001
For privacy-related questions or complaints, please contact Lumera’s designated Privacy Officer using the contact information provided in our Notice of Privacy Practices.
Important: Do not use general Website contact forms for medical emergencies or urgent clinical needs.