Frequently Asked Questions

This first appointment will be pretty informal with a Lumera Healthcare staff member. We’ll sit down with you to go over the reason you’re looking to begin therapy and make sure all of your paperwork is filled out and insurance information is updated. This first appointment just gives us the background information we need to pair you with the best therapist for your needs. Before you leave, we’ll discuss next steps and what therapy will look like moving forward.

We are happy to bill your insurance for each session. You are responsible for paying your insurance copay at the beginning of each session. Any amount not covered by your insurance will be billed to you.

Please contact your insurance company for your specific copay amount and percentage of coverage.

Lumera Healthcare, serves all patients regardless of their ability to pay. A sliding fee scale program is available for uninsured clients. Eligibility is determined by family size and income. Please contact the billing department for application requirements.

We currently accept most insurance plans or have a self-pay option. (Your employer may have an Employee Assistance Program with us, ask your HR department for information.)

The client and the therapist work together to set reasonable goals and you will routinely evaluate those goals and progress together. Ask how other services may be included in your individualized treatment plan such as psychiatry, targeted case management or groups therapy programs.

Yes, all information shared during therapy sessions are confidential.

If you are bringing a child, and the parents are divorced, then both custodial and non-custodial parent must sign consent forms before the child can begin therapy.

The only way a therapist can speak to a spouse or partner is if the client has signed an Authorized Release of Information form.